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Create a Broadcast Topic for Broadcast Alerts

To let incident managers send a broadcast alert, first create at least one broadcast topic. When an incident occurs, incident managers can then send broadcast alerts to groups based on a broadcast topic.

Required Editions

View supported editions.

Before you create a broadcast topic:

  1. Review or create groups.
  2. Create a broadcast topic type or use the default type.

If you already have a broadcast topic for your broadcast alerts, you can skip these steps and go straight to assigning it to a group.

  1. From Setup, in the Quick Find box, enter Customer Service Incident Management, and then click Customer Service Incident Management.
  2. Under Create Broadcast Topics and Assign to Group, click Create & Assign.
  3. Select New.
    Create Broadcast Topic window
  4. Enter a name and description, then select a broadcast type.
  5. Select Incident Communication as the broadcast reason.
  6. Save your changes.

After you create a broadcast topic, assign it to a group.