To let users share incident updates in Slack, assign a broadcast topic to one or more
Slack channels. When an incident occurs, incident teams can then send broadcast Slack messages to
a channel in Slack based on a broadcast topic.
Required Editions
Before you assign a broadcast topic to a Slack channel, create a broadcast
topic.
You can assign a broadcast topic to only one Slack channel at a time. After the broadcast
topic is assigned to a channel, a broadcast topic collaboration room record is created.
-
From a broadcast topic record, select the Assign to Slack Channel
quick action.
-
Select your Slack workspace.
-
Select the Slack channel that incident team members can send a broadcast Slack message to
based on the selected broadcast topic.
-
Click Assign.
-
To assign the broadcast topic to more Slack channels, click Add
Another, and then repeat steps 1 through 4.
