---
schema_version: "1"
id: f5a0aa73a5b4b78bde73e1c08448830e435a87778dc79aaa6b722a7edcf04f5f
title: Assign a Broadcast Topic to a Slack Channel
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_assign_topic_to_channel.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_assign_topic_to_channel.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e6b685e10b18322541c80cf6e5037f825dcaf6179fa68d40f0b400be36ccf0db
description: To let users share incident updates in Slack, assign a broadcast topic to one or more Slack channels. When an incident occurs, incident teams can then send broadcast Slack messages to a channel in Slack based on a broadcast topic.
products:
  - Service Cloud
release: "264"
---
# Assign a Broadcast Topic to a Slack Channel

To let users share incident updates in Slack, assign a broadcast topic to one or more Slack channels. When an incident occurs, incident teams can then send broadcast Slack messages to a channel in Slack based on a broadcast topic.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Before you assign a broadcast topic to a Slack channel, create a broadcast topic.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Only public channels are supported for broadcast Slack messages.

You can assign a broadcast topic to only one Slack channel at a time. After the broadcast topic is assigned to a channel, a broadcast topic collaboration room record is created.

1. From a broadcast topic record, select the **Assign to Slack Channel** quick action.
    
    ![Assign to Slack Channel button highlighted](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/incident_management/incident_mgmt_assign_slack_button.png)
2. Select your Slack workspace.
3. Select the Slack channel that incident team members can send a broadcast Slack message to based on the selected broadcast topic.
4. Click **Assign**.
5. To assign the broadcast topic to more Slack channels, click **Add Another**, and then repeat steps 1 through 4.

After you finish assigning broadcast topics to Slack channels, [give users access to Broadcast Communication objects](https://help.salesforce.com/s/articleView?id=service.incident_mgmt_assign_broadcast_comms_access.htm&release=264.0.0&type=5 "To let users create different broadcast types, give them access to Broadcast Communications object permissions.").