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Give Users Access to Customer Service Incident Management

To give your users access to Customer Service Incident Management features, assign user profiles access to incidents, problems, and changes requests.

Required Editions

  1. From Setup, in the Quick Find box, enter Profiles, and then select Profiles.
  2. Select the user profile you want to give access to Incident Management.
  3. Click Edit.
  4. Check that the Incident, Problem, or Change Request tab is set to Default On.
  5. Under Standard Object Permissions, enable the level of access for the Customer Service Incident Management object you want to assign the user profile. You can grant Read, Create, Edit, and Delete permissions.
  6. Repeat for the other two Customer Service Incident Management objects.
  7. Repeat for other user profiles as needed.