---
schema_version: "1"
id: cde230cb5403e3a3a6141205597846f44a190a24ec11c3934d2f596e93f935b1
title: Give Users Access to Customer Service Incident Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_assign_access.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_assign_access.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 79f93049e0c73139926d14f65cd1ee6668d523c9827d010da0372b10f92b174d
description: To give your users access to Customer Service Incident Management features, assign user profiles access to incidents, problems, and changes requests.
products:
  - Service Cloud
release: "264"
---
# Give Users Access to Customer Service Incident Management

To give your users access to Customer Service Incident Management features, assign user profiles access to incidents, problems, and changes requests.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From Setup, in the Quick Find box, enter Profiles, and then select **Profiles**.
2. Select the user profile you want to give access to Incident Management.
3. Click **Edit**.
4. Check that the Incident, Problem, or Change Request tab is set to **Default On**.
5. Under Standard Object Permissions, enable the level of access for the Customer Service Incident Management object you want to assign the user profile. You can grant Read, Create, Edit, and Delete permissions.
6. Repeat for the other two Customer Service Incident Management objects.
7. Repeat for other user profiles as needed.