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Add Entitlements to Your Page Layouts

Add entitlements fields to your Incident page layouts.

Required Editions

  1. From the object management settings for incidents, go to Page Layouts.
  2. Select Incident Layout.
  3. Add the Entitlement, Entitlement Process Start Time, Entitlement Process End Time, Incident Closed, Incident Paused, Incident Paused Since, and Milestone Status fields to Incident Details.
    Incident page layout
  4. Save your changes.
  5. Select Fields & Relationships. For each of the fields added to the Incident page layout, make sure that field-level security is set to Visible to the user profiles of your choice.