To let your users create broadcasts when an incident occurs, like broadcast emails or site banners, add the Broadcast Communications related list to the Incident page layout.
Required Editions
| View supported editions. |
To add the Broadcast Communications related list to the page layout, enable at least one broadcast type.
- From Setup, in the Quick Find box, enter Customer Service Incident Management, and then click Customer Service Incident Management.
- From the Broadcast Settings tab, find Add Broadcast Communication Related List to Page Layout, and click Add to Layout.
- Select Incident Layout.
- Add the Broadcast Communications related list and to the Related Lists section.
- Save your changes.
- From Setup, in the Quick Find box, enter Lightning App Builder, and select Lightning App Builder.
- Find Incident Record Page and click Edit.
- Add the Related List - Single component to your page layout under the Related tab.
- For the Related List, select Broadcast Communications. The Broadcast Communications related list lets your users create and see broadcast communications related to the incident.
- Save and activate the page.
After you add the Broadcast Communications related list to your incident layouts, enable different broadcast types and give users access from the Customer Service Incident Management setup page.