---
schema_version: "1"
id: 967bf18177ef4033b869d913f17c8fa9891e5b52ab5e53fca0d7fe2aaa4591c8
title: Add Broadcast Communications to Incident Record
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/incident_mgmt_add_broadcasts_to_incident.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.incident_mgmt_add_broadcasts_to_incident.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a6ea50b6fc565ef931af91f8ec15df4be9771ce72a24d9fa1dc6451bc5259054
description: To let your users create broadcasts when an incident occurs, like broadcast emails or site banners, add the Broadcast Communications related list to the Incident page layout.
products:
  - Service Cloud
release: "264"
---
# Add Broadcast Communications to Incident Record

To let your users create broadcasts when an incident occurs, like broadcast emails or site banners, add the Broadcast Communications related list to the Incident page layout.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To add the Broadcast Communications related list to the page layout, enable at least one broadcast type.

1. From Setup, in the Quick Find box, enter Customer Service Incident Management, and then click **Customer Service Incident Management**.
2. From the Broadcast Settings tab, find Add Broadcast Communication Related List to Page Layout, and click **Add to Layout**.
3. Select **Incident Layout**.
4. Add the Broadcast Communications related list and to the Related Lists section.
5. Save your changes.
6. From Setup, in the Quick Find box, enter Lightning App Builder, and select **Lightning App Builder**.
7. Find Incident Record Page and click **Edit**.
8. Add the Related List - Single component to your page layout under the Related tab.
9. For the Related List, select **Broadcast Communications**. The Broadcast Communications related list lets your users create and see broadcast communications related to the incident.
10. Save and activate the page.

After you add the Broadcast Communications related list to your incident layouts, enable different broadcast types and give users access from the Customer Service Incident Management setup page.