To install the Field Service Intelligence data kit, you need to enable certain Agentforce Service (formerly Service Cloud) features, even if they're not currently in use for your operations.
Note Service Cloud is now Agentforce Service. You may see references to Service Cloud in
Salesforce applications and documentation.
On the Field Service Intelligence setup page, click Enable for the
Enable Service Cloud Features step.
These features are automatically enabled.
- Email Drafts
- Email-to-Case
- Omni-Channel
- Skills-Based Routing
- Surveys