---
schema_version: "1"
id: 876a9d46057a3546872d0ad82778ac9ee032b25e42f03216de31e83b00334620
title: Enable Service Features for Field Service Intelligence
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/ifs_enable_service_features.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.ifs_enable_service_features.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6f17beba14f98ce940d82387f2117b3cd03a6305242d5a39e295cdb77f722008
description: To install the Field Service Intelligence data kit, you need to enable certain Agentforce Service (formerly Service Cloud) features, even if they're not currently in use for your operations.
products:
  - Field Service
release: "264"
---
# Enable Service Features for Field Service Intelligence

To install the Field Service Intelligence data kit, you need to enable certain Agentforce Service (formerly Service Cloud) features, even if they're not currently in use for your operations.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Service Cloud is now Agentforce Service. You may see references to Service Cloud in Salesforce applications and documentation.

On the Field Service Intelligence setup page, click **Enable** for the Enable Service Cloud Features step.

These features are automatically enabled.

- Email Drafts
- Email-to-Case
- Omni-Channel
- Skills-Based Routing
- Surveys