Manage Employee Cases Subagent

Manages all case-related operations for the logged-in employee, such as creating a new case, listing their own cases, looking up a specific case by its case number, adding a comment to one of their cases, and closing one of their cases.

Required Editions

View supported editions.

User Permissions Needed
To enable agents in Salesforce:	Manage AI Agents AND Employee Service: Agentforce OR Customize Application
To build and manage HR service agents:	Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application

User Permissions Needed

To enable agents in Salesforce:

Manage AI Agents AND Employee Service: Agentforce

Customize Application

To build and manage HR service agents:

Manage Agentforce Service Agents AND Manage AI Agents

Customize Application

Subagent Details

This topic contains potentially sensitive actions. To use this topic, customize this action according to your business’s security requirements. See Maintain Trust with Agentforce Actions.

API Name	ManageEmployeeCases
Included Agent Actions	Create Employee Case Get Employee Cases Get Employee Case By ID Create Case Comment Close Employee Case