---
schema_version: "1"
id: a43999551bd0746c0be3b3369731f13fc19e5db7765c32b7171d5c2c4fbf9aed
title: Manage Employee Cases Subagent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/hr_svc_manage_emp_cases_subagnt.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.hr_svc_manage_emp_cases_subagnt.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 79fd6b057d7e728ad6c5261e1bda09ed98456d76e2d84d8793d5e764310ed8c5
description: Manages all case-related operations for the logged-in employee, such as creating a new case, listing their own cases, looking up a specific case by its case number, adding a comment to one of their cases, and closing one of their cases.
products:
  - Service Cloud
release: "264"
---
# Manage Employee Cases Subagent

Manages all case-related operations for the logged-in employee, such as creating a new case, listing their own cases, looking up a specific case by its case number, adding a comment to one of their cases, and closing one of their cases.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
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      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d69811e55">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d69811e55 ">To enable agents in Salesforce:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d69811e55 ">
            <p dir="ltr">Manage AI Agents AND Employee Service: Agentforce</p>
            <p dir="ltr">OR</p>
            <p style="margin-bottom:0;" dir="ltr">Customize Application</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d69811e55 ">To build and manage HR service agents:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d69811e55 ">
            <p dir="ltr">Manage Agentforce Service Agents AND Manage AI Agents</p>
            <p dir="ltr">OR</p>
            <p style="margin-bottom:0;" dir="ltr">Customize Application</p>
          </td>

        </tr>
      </tbody>
    </table>

## Subagent Details

This topic contains potentially sensitive actions. To use this topic, customize this action according to your business’s security requirements. See [Maintain Trust with Agentforce Actions](https://help.salesforce.com/s/articleView?id=service.service_agentforce_trusted_private_actions.htm&type=5&language=en_US).

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">ManageEmployeeCases</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Included Agent Actions</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <ul>
                <li>Create Employee Case</li>

                <li>Get Employee Cases</li>

                <li>Get Employee Case By ID</li>

                <li>Create Case Comment</li>

                <li>Close Employee Case</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>