Gets eligible employees for shift swapping by retrieving roster records from Deputy for other
employees who are scheduled on a specific shift date. Use when the user wants to swap shifts or
see who is available to swap shifts.
Required Editions
| User Permissions Needed |
|
| To build and manage Service Agents: |
Manage Agentforce Service Agents AND Manage AI Agents
OR
Customize Application
|
Action Details
To use this action, customize it according to your business’s
security standards. We recommend configuring your agent to confirm the requester's identity
before completing this action on their behalf. See Maintain Trust with Agentforce
Actions.
| API Name |
GetEmpForShiftSwap |
| Action Type |
Standard |
| Reference Action Type |
Flow |
| Reference Action |
Get Employees For Shift Swap |
| Inputs |
Shift Date |
| Outputs |
Status Message, Eligible Employees Roster Data |
| Does this action execute one or more prompt templates? |
No |
Examples of Utterances that Trigger This Action
- "Who can I swap my Friday shift with?"
- "Find someone to cover my shift."
- "Show me employees available to swap shifts on Saturday."
