---
schema_version: "1"
id: cb3bc1678ea7ee12eb78f37c782c22fdb1493b7ea6a101ebbaa832f0471662f4
title: Get Employees For Shift Swap Action
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/hr_svc_get_emp_for_shift_swap.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.hr_svc_get_emp_for_shift_swap.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4abaac4267a59044e306f3513215ea47cbcc2a1c971676d0a54a09332ba7fe85
description: Gets eligible employees for shift swapping by retrieving roster records from Deputy for other employees who are scheduled on a specific shift date. Use when the user wants to swap shifts or see who is available to swap shifts.
products:
  - Service Cloud
release: "264"
---
# Get Employees For Shift Swap Action

Gets eligible employees for shift swapping by retrieving roster records from Deputy for other employees who are scheduled on a specific shift date. Use when the user wants to swap shifts or see who is available to swap shifts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
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      <thead class="slds-text-title_caps ">
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          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d134367e55">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d134367e58">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d134367e55 ">To build and manage Service Agents:</td>

          <td data-label="" class="slds-cell-wrap" style="vertical-align:top;" headers="d134367e58 ">
            <p dir="ltr">Manage Agentforce Service Agents AND Manage AI Agents</p>
            <p dir="ltr">OR</p>
            <p style="margin-bottom:0;" dir="ltr">Customize Application</p>
          </td>

        </tr>
      </tbody>
    </table>

## Action Details

To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See [Maintain Trust with Agentforce Actions](https://help.salesforce.com/s/articleView?id=service.service_agentforce_trusted_private_actions.htm&type=5&language=en_US).

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col> <col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">GetEmpForShiftSwap</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Standard</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Flow</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">Get Employees For Shift Swap</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Inputs</td><td class="slds-cell-wrap" style="vertical-align:top;">Shift Date</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Outputs</td><td class="slds-cell-wrap" style="vertical-align:top;">Status Message, Eligible Employees Roster Data</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">No</td></tr></tbody></table>

## Examples of Utterances that Trigger This Action

- "Who can I swap my Friday shift with?"
- "Find someone to cover my shift."
- "Show me employees available to swap shifts on Saturday."