Handle the secure detection, classification, and reporting of confidential concerns such as harassment, discrimination, and misconduct.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To enable agents in Salesforce: |
Manage AI Agents AND Employee Service: Agentforce OR Customize Application |
| To build and manage HR service agents: |
Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
Subagent Details
This topic contains potentially sensitive actions. To use this topic, customize this action according to your business’s security requirements. See Maintain Trust with Agentforce Actions.
| API Name | inappropriate_content |
| Included Agent Tools |
Getting Items in Picklist Creating of Confidential Case |
Examples of Utterances Classified to This Subagent
- "I need to report someone for harassment."
- "I am being discriminated against and want to file a complaint."
- "I want to report a workplace safety concern privately."
- "Someone is being toxic and offensive in my department."
- "I need to speak to HR about a confidential misconduct issue."
Considerations
- To handle organization-specific keywords or unique reporting scenarios, override the default
topic with custom instructions so the agent understands workplace nuances and routes
confidential reports that standard guardrails might otherwise block.
- If you override or recreate this topic, set the API Name to inappropriate_content. This identifier is required to bypass standard AI safety blocks.
- In the Scope field, paste the categories to capture (for example, violence, harassment, bias, or offensive language) so the agent can identify the correct triggers.
- Configure the instructions to initiate the confidential case flow when the topic is triggered.
- Manually add the Getting Items in Picklist action to categorize the issue and the Create Confidential Case action to route the report to authorized specialists.
- To route confidential conversations from the agent to a human specialist, override your standard escalation flow or merge the logic from the Escalate Confidential Complaint flow into your existing configuration.