---
schema_version: "1"
id: 1a1969e8b5b8cfb1bb7ff610dce82d115015de08344839a8a3ee26361b119c61
title: Employee Confidential Reporting Subagent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/hr_svc_emp_cnfd_rpt_topic.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.hr_svc_emp_cnfd_rpt_topic.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d2f188395356cb24d5bdbc74bccb08ef5b1b10bd2dacee55e7ea9d1b4efc2c8e
description: Handle the secure detection, classification, and reporting of confidential concerns such as harassment, discrimination, and misconduct.
products:
  - Service Cloud
release: "264"
---
# Employee Confidential Reporting Subagent

Handle the secure detection, classification, and reporting of confidential concerns such as harassment, discrimination, and misconduct.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d115425e55">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d115425e55 ">To enable agents in Salesforce:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d115425e55 ">
            <p dir="ltr">Manage AI Agents AND Employee Service: Agentforce</p>
            <p dir="ltr">OR</p>
            <p style="margin-bottom:0;" dir="ltr">Customize Application</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d115425e55 ">To build and manage HR service agents:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d115425e55 ">
            <p dir="ltr">Manage Agentforce Service Agents AND Manage AI Agents</p>
            <p dir="ltr">OR</p>
            <p style="margin-bottom:0;" dir="ltr">Customize Application</p>
          </td>

        </tr>
      </tbody>
    </table>

## Subagent Details

This topic contains potentially sensitive actions. To use this topic, customize this action according to your business’s security requirements. See [Maintain Trust with Agentforce Actions](https://help.salesforce.com/s/articleView?id=service.service_agentforce_trusted_private_actions.htm&type=5&language=en_US).

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">inappropriate_content</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Included Agent Tools</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p dir="ltr">Getting Items in Picklist</p>
              <p style="margin-bottom:0;" dir="ltr">Creating of Confidential Case</p>
            </td>

          </tr>
        </tbody>
      </table>

## Examples of Utterances Classified to This Subagent

- "I need to report someone for harassment."
- "I am being discriminated against and want to file a complaint."
- "I want to report a workplace safety concern privately."
- "Someone is being toxic and offensive in my department."
- "I need to speak to HR about a confidential misconduct issue."

## Considerations

- To handle organization-specific keywords or unique reporting scenarios, override the default topic with custom instructions so the agent understands workplace nuances and routes confidential reports that standard guardrails might otherwise block.
    - If you override or recreate this topic, set the API Name to inappropriate\_content. This identifier is required to bypass standard AI safety blocks.
    - In the Scope field, paste the categories to capture (for example, violence, harassment, bias, or offensive language) so the agent can identify the correct triggers.
    - Configure the instructions to initiate the confidential case flow when the topic is triggered.
    - Manually add the Getting Items in Picklist action to categorize the issue and the Create Confidential Case action to route the report to authorized specialists.
- To route confidential conversations from the agent to a human specialist, override your standard escalation flow or merge the logic from the Escalate Confidential Complaint flow into your existing configuration.