Assign the Workforce Management Analyst, Workforce Management Planner, or Workforce
Management Worker permission sets to users of Frontline Workforce Management
features.
Required Editions
Frontline Workforce Management User Permission Sets
| Permission Set Name |
What a User Can Do |
| Frontline Workforce Management |
Can access Frontline Workforce Management features |
| Workforce Management Analyst |
Can interact with the Schedule Manager to manage the shift schedule of workers,
create shifts, assign shifts, and manage approvals. |
| Workforce Management Planner |
Can create, adjust, and schedule shifts from capacity plans; create shift
segments and Intraday Management views; perform schedule-related tasks like batch
assignment or get candidates; create shifts from templates or from a capacity plan;
approve time-off requests or time sheets; or view workers’ scheduling
preferences. |
| Workforce Management Worker |
Can request time off, submit time sheets, create service resource preferences,
and view Worker Schedule. |
