---
schema_version: "1"
id: 0a202528261f414205afe981f843d7e85ba9bf1405108c178c3cc4941daa778b
title: Frontline Workforce Management User Permission Sets
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fwm_permission_sets.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fwm_permission_sets.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 67b262c7354e79ae1fd1232343866a7438b12d301c8cafb4721b14bbe8dcc698
description: Assign the Workforce Management Analyst, Workforce Management Planner, or Workforce Management Worker permission sets to users of Frontline Workforce Management features.
products:
  - Public Sector
  - Service Cloud
release: "264"
---
# Frontline Workforce Management User Permission Sets

Assign the Workforce Management Analyst, Workforce Management Planner, or Workforce Management Worker permission sets to users of Frontline Workforce Management features.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.fwm_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Frontline Workforce Management.">View supported editions</a>.</td></tr></tbody></table>

## Frontline Workforce Management User Permission Sets

 
| Permission Set Name | What a User Can Do |
| --- | --- |
| Frontline Workforce Management | Can access Frontline Workforce Management features |
| Workforce Management Analyst | Can interact with the Schedule Manager to manage the shift schedule of workers, create shifts, assign shifts, and manage approvals. |
| Workforce Management Planner | Can create, adjust, and schedule shifts from capacity plans; create shift segments and Intraday Management views; perform schedule-related tasks like batch assignment or get candidates; create shifts from templates or from a capacity plan; approve time-off requests or time sheets; or view workers’ scheduling preferences. |
| Workforce Management Worker | Can request time off, submit time sheets, create service resource preferences, and view Worker Schedule. |