Empower frontline teams with flexible scheduling while driving operational efficiency through demand-based forecasting and automated compliance guardrails.
Required Editions
| View supported editions. |
Learn more about Frontline Workforce Management.
- Supported Editions for Frontline Workforce Management
Learn about the Salesforce user interfaces, editions, and add-ons that support Frontline Workforce Management. - Frontline Workforce Management Limits and Considerations
Before setting up Frontline Workforce Management, review these limits and considerations. - Set Up Frontline Workforce Management
Before your teams can use Frontline Workforce Management, turn it on, assign permission sets, and create a custom Lightning Console app for your team to use. - Workload Histories and Intelligent Forecasts
A workload history aggregates all or some of your historical workload volume data. Use a workload history as the foundation for building an intelligent forecast, which predicts future work volume based on your historical trends. - Capacity Plans
Use capacity plans to determine the coverage required to meet demand by job profile and time period. Capacity plans estimate the staff required by job profile, show the number of assigned and available staff, and create shifts to meet capacity requirements.. - Manage Shifts
Create and manage shifts that drive resource availability for on-site and field work.