---
schema_version: "1"
id: 7e44da89a7afb9b680b7744255bffe4649878ac53f2504bf3f50aa47fd37cc5c
title: Optimize Shift Scheduling with Frontline Workforce Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fwm_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fwm_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a5fc506534e2f64672c238c45d44fba1e8596e20bbe141e4353eed6b5266aabb
description: Empower frontline teams with flexible scheduling while driving operational efficiency through demand-based forecasting and automated compliance guardrails.
products:
  - Public Sector
  - Service Cloud
release: "264"
---
# Optimize Shift Scheduling with Frontline Workforce Management

Empower frontline teams with flexible scheduling while driving operational efficiency through demand-based forecasting and automated compliance guardrails.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.fwm_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Frontline Workforce Management.">View supported editions</a>.</td></tr></tbody></table>

Learn more about Frontline Workforce Management.

- **[Supported Editions for Frontline Workforce Management](https://help.salesforce.com/s/articleView?id=service.fwm_editions.htm&release=264.0.0&type=5)**  
    Learn about the Salesforce user interfaces, editions, and add-ons that support Frontline Workforce Management.
- **[Frontline Workforce Management Limits and Considerations](https://help.salesforce.com/s/articleView?id=service.fwm_limits.htm&release=264.0.0&type=5)**  
    Before setting up Frontline Workforce Management, review these limits and considerations.
- **[Set Up Frontline Workforce Management](https://help.salesforce.com/s/articleView?id=service.fwm_configure_1.htm&release=264.0.0&type=5)**  
    Before your teams can use Frontline Workforce Management, turn it on, assign permission sets, and create a custom Lightning Console app for your team to use.
- **[Workload Histories and Intelligent Forecasts](https://help.salesforce.com/s/articleView?id=service.fwm_history_and_forecasts_about.htm&release=264.0.0&type=5)**  
    A workload history aggregates all or some of your historical workload volume data. Use a workload history as the foundation for building an intelligent forecast, which predicts future work volume based on your historical trends.
- **[Capacity Plans](https://help.salesforce.com/s/articleView?id=service.fwm_capacity_plan_about.htm&release=264.0.0&type=5)**  
    Use capacity plans to determine the coverage required to meet demand by job profile and time period. Capacity plans estimate the staff required by job profile, show the number of assigned and available staff, and create shifts to meet capacity requirements..
- **[Manage Shifts](https://help.salesforce.com/s/articleView?id=service.fwm_manage_shifts.htm&release=264.0.0&type=5)**  
    Create and manage shifts that drive resource availability for on-site and field work.