Learn about the new features and enhancements that are part of the Service Edge Fuji MR20 release.
Release Highlights
The Fuji MR20 release focuses on improvements in product trust and providing the highest level of security.
As announced recently, Salesforce is retiring Click Field Service Edge. The official end-of-life date is December 31, 2026.
In the spotlight for this release is FSE’s Data Exporter Tool, a new feature that allows customers to accelerate their transition to Salesforce Field Service (SFS) by exporting FSE data objects into a CSV file format.
For a list of known issues, see Known Issues.
Security and Trust
- Adoption: Using Google Authenticator for multi-factor
authentication
Twilio’s text messaging service is planned to be decommissioned from FSE with the deployment of Fuji MR20. This change will be enforced gradually while communicating with each region separately. However, we encourage customers to complete the transition as soon as possible.
- Windows 10 end-of-support
Microsoft has recently announced that Windows 10 will reach end-of-support on October 14, 2025. Field Service Edge is already certified with Windows 11 and we recommend starting an internal discussion about this transition.
Platform
- Data Exporter tool: data objects in CSV format
The Data Exporter tool allows the admin user to export data objects into CSV format, which can then be used for other data manipulation as needed. This feature helps customers access the data objects for data toward inspection and validation, while using an automatic approach to increase data consistency and reliability.
Mobile
ClickMobile Touch App
- Map viewer solution for Windows users
The Map View component that visualizes the interface for Windows users is changing and will be ported to a new data provider (Bing Maps).
- Upgrade Cordova from 6.1.0 to 7.1.0 for iOS users
Apache Cordova for iOS users will be upgraded to release 7.1.0.
- Resolved issues.
Service Edge Mobile App
- Resolved issues.
Resolved Issues
Issues resolved in Fuji MR20.
| # | ID (Internal) | Issue Description | Solution Description |
|---|---|---|---|
| 1 | 271517 | Schedule: When using the SXPTaskOperations in the Book Appointment tab, a "Schedule Failed" response is received. | Fixed an issue with data parsing. |
| 2 | 271539 | Mobile: An invalid size calculation was found when storing a mobile attachment. | Updated the calculation formula. |
| 3 | 271228 | Platform: Invalid request sent by the Push servers resulted in missing entries in the Centralized Log. | The Push server that refreshes the Gantt changes isn’t fully active only around midnight of each day. |
| 4 | 267150 | Platform: Invalid text format impacted the ability to export the Task object properly. | Changed the code to handle special characters more robustly. |