The dashboard includes two reports related to work capacity availability.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
Total Availability by Day
Use the report to:
- See how many available hours your workforce has each day in all service territories.
- Identify trends and seasonal behavior by analyzing historical availability.
- Ensure your workforce has the required work capacity by using future predictions.
Availability by Service Territory
Use the report to:
- See how many available hours your workforce has in each service territory on specific dates.
- Compare the workforce availability across different Service Territories.
