Nonstandard shifts in Field Service are shifts not sought by mobile workers for various reasons, such as inconvenient hours or increased workload. Identifying and marking shifts as non-standard helps the shift planner assign shifts in a more equitable and balanced way, which can reduce dissatisfaction and attrition.
Required Editions
| Available in: Lightning Experience |
| The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
| User Permissions Needed | |
|---|---|
| To view, create, and edit shifts: | View, create, and edit on Shifts, Job Profiles, Service Territories, Service Resources, Service Territory Memberships |
| To view, create, and edit shift templates: | View, create, and edit on Shifts Templates, Job Profiles, Service Territories, Service Resources, Service Territory Memberships |
Marking Shifts as Nonstandard
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To mark a shift as nonstandard, select the Non-Standard checkbox when creating or editing a shift.
- To mark a shift template as nonstandard, select the Non-Standard checkbox when creating or editing a shift template.
Identifying Nonstandard Shifts
Shifts marked as nonstandard are flagged in the various views. In the shift schedule view and the Gantt, nonstandard shifts are flagged with a red icon.
In the table view, add the Non-Standard field to see which shifts aren’t standard.
Limiting Monthly Nonstandard Shifts
Managers and planners can restrict how many nonstandard shifts are assigned monthly to each worker.
- Specify the maximum number of monthly non-standard shifts in a scheduling constraint on each service resource or service territory.
- Create a scheduling rule using the Limit Non-Standard Shifts rule type.
When assigning service resources to shifts, the scheduling logic looks for individuals that haven’t reached their monthly limit for nonstandard shifts.