---
schema_version: "1"
id: 2dec8b6a104af7be8d353f6d3f380533658ed8b5ac739c55e4530ffe434aafa6
title: Nonstandard Field Service Shifts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_shifts_nonstandard_shifts.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_shifts_nonstandard_shifts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 46af9fcad5b6125916530fd9361e901c80b6f4ddd27f2ed4f575f03e877977e8
description: Nonstandard shifts in Field Service are shifts not sought by mobile workers for various reasons, such as inconvenient hours or increased workload. Identifying and marking shifts as non-standard helps the shift planner assign shifts in a more equitable and balanced way, which can reduce dissatisfaction and attrition.
products:
  - Field Service
release: "264"
---
# Nonstandard Field Service Shifts

Nonstandard shifts in Field Service are shifts not sought by mobile workers for various reasons, such as inconvenient hours or increased workload. Identifying and marking shifts as non-standard helps the shift planner assign shifts in a more equitable and balanced way, which can reduce dissatisfaction and attrition.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d147188e70">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d147188e70 ">To view, create, and edit shifts:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d147188e70 ">View, create, and edit on Shifts, Job Profiles, Service Territories,
            Service Resources, Service Territory Memberships</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d147188e70 ">To view, create, and edit shift templates:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d147188e70 ">View, create, and edit on Shifts Templates, Job Profiles, Service
            Territories, Service Resources, Service Territory Memberships</td>

        </tr>
      </tbody>
    </table>

## Marking Shifts as Nonstandard

- To mark a shift as nonstandard, select the **Non-Standard** checkbox when creating or editing a shift.
- To mark a shift template as nonstandard, select the **Non-Standard** checkbox when creating or editing a shift template.

## Identifying Nonstandard Shifts

Shifts marked as nonstandard are flagged in the various views. In the shift schedule view and the Gantt, nonstandard shifts are flagged with a red icon.

In the table view, add the Non-Standard field to see which shifts aren’t standard.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note The Classic Dispatch Console Gantt is a managed package feature.

## Limiting Monthly Nonstandard Shifts

Managers and planners can restrict how many nonstandard shifts are assigned monthly to each worker.

1. Specify the maximum number of monthly non-standard shifts in a scheduling constraint on each service resource or service territory.
2. Create a scheduling rule using the Limit Non-Standard Shifts rule type.

When assigning service resources to shifts, the scheduling logic looks for individuals that haven’t reached their monthly limit for nonstandard shifts.

#### See Also

- [Manage Your Shift Schedule in Field Service](https://help.salesforce.com/s/articleView?id=service.fs_shifts_view.htm&release=264.0.0&type=5 "Identify which shifts are covered, and which ones still require a worker to confirm that they’re available. The list view for shifts lets you examine upcoming shifts and their status. Switch to the schedule view to see shifts grouped by service territory or job profile in a calendar.")
- [Add Field Service Shifts](https://help.salesforce.com/s/articleView?id=service.fs_shifts_create_all.htm&release=264.0.0&type=5 "Shifts in Field Service determine when your workforce is available to be assigned service appointments. Shifts differ from Operating Hours in that for shifts you can define single time periods for which you need workforce coverage. This capability lets you flexibly assign your shift-based workforce to service appointments. Shift-based workforces have varying availability, such as contractors, retail workers, healthcare workers, and on-call staff. You can use predefined patterns to quickly create a set of standard shifts for weekdays and weekends.")
- [Define Which Appointments Can Be Scheduled During Shifts](https://help.salesforce.com/s/articleView?id=service.fs_rfc_create.htm&release=264.0.0&type=5 "Similar to how you use designated time slots on operating hours, in Field Service, you can use Record set Filter Criteria to define and designate which appointments can be scheduled to service resources during shifts. Create Recordset Filter Criteria based on service appointment field values, and then add the filter to a shift so that only relevant appointments get scheduled.")
- [Assign and Update Field Service Shifts](https://help.salesforce.com/s/articleView?id=service.fs_shifts_assign.htm&release=264.0.0&type=5 "In Field Service, make sure that shifts are staffed by assigning them to a service resource. You can assign shifts individually or update the assignee and status in bulk.")
- [Color-Code Field Service Shifts](https://help.salesforce.com/s/articleView?id=service.fs_shift_background_color.htm&release=264.0.0&type=5 "Use a background color to identify different types of shifts in the Field Service schedule view and dispatch console. Background colors let you add visual information that works along with status-based horizontal color bars in shift cells. You can add a background color to a shift or a shift template.")
- [Field Service Guidelines for Shift Availability](https://help.salesforce.com/s/articleView?id=service.fs_shifts_guidelines.htm&release=264.0.0&type=5 "Learn how to define valid shifts and show when your workers are available for shift work. Shifts can work alone or alongside operating hours and service territory memberships to define workforce availability. Designate shifts to show availability for specific types of work or tasks, or for specific territories. For example, you can designate an on-call shift for emergency appointments only.")