Shifts have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
Shifts can be used to schedule and dispatch service resources.
| Field Name | Description |
|---|---|
| Background Color | Color code shifts by adding a background color in hexadecimal format. |
| Created By | (Read Only) User who created the time sheet. |
| Created Date | (Read Only) Date the time sheet was created. |
| End Time | The date and time that the shift ends. |
| Holiday Shift | Indicates a shift that overlaps with holiday hours. |
| Job Profile | Job profile associated with the shift. |
| Label | The customizable label, or name, for the shift. |
| Last Modified By | (Read Only) User who last modified the time sheet. |
| Last Modified Date | (Read Only) Date the time sheet was last modified. |
| Non-Standard | Marks a shift as non-standard, such as evening or on-call shifts. |
| Owner Name | Shift owner. |
| Recordset Filter Criteria | Recordset filter criteria associated with the shift. Filter criteria can be used to match shift and service territory records against criteria you create. |
| Service Resource | Service resource associated with the shift. |
| Service Territory | Service territory associated with the shift. |
| Shift Number | (Read Only) The number automatically created for the shift. |
| Start Time | The date and time that the shift starts. |
| Status |
The status of the shift. The picklist includes the following values, which can be customized:
|
| Status Category |
The status of the shift using static values. This field is derived from the Status field using the mapping you define. The picklist includes the following values:
|
| Time Slot Type |
The type of time slot for the shift. This field uses the same values as the Time Slot field in the Operating Hours object. The picklist includes the following values:
|