Take Agentforce Field Service and Operations (formerly Field Service) to the next level with tools like Appointment Assistant, Visual Remote Assistant, and Workforce Scheduling.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
Note Field Service is now Agentforce Field Service and Operations. In some cases,
we still use Field Service to refer to this product area in Salesforce applications and
documentation.
- Set Up Field Service Appointment Assistant
Appointment Assistant helps you keep track of your customers’ service experience from the moment they contact you to the moment your mobile worker arrives. - Optimize Asset Performance
Use out-of-the-box tools to predict maintenance needs, track asset reliability, configure an asset health score, record asset downtime, and track replacements. - Set Up Field Service in Experience Cloud Sites
Keep customers, partners, and contractors in the loop about field service work by adding field service objects to your Experience Cloud site. - Manage Field Service Outcome-Based Contracts
With Outcome-Based Contracts, service providers can provide their customers with an easy way to assess the compliance of a service contract by letting them track and measure service outcomes. Compliant service contracts ensure high quality of service and customer success. - Set Up Visual Remote Assistant for Field Service
Promote sustainability using Visual Remote Assistant for Field Service, boost sales, and improve efficiency while reducing costs by delivering service from anywhere.