Equip your mobile workers and dispatchers with intuitive AI tools from Agentforce.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
Note Field Service is now Agentforce Field Service and Operations. In some cases,
we still use Field Service to refer to this product area in Salesforce applications and
documentation.
- Agentforce for Field Service Dispatchers
Supercharge the efficiency of your dispatchers by using Agentforce. - Agentforce for Field Service Mobile Workers
Supercharge your Field Service mobile workforce efficiency by using generative AI and Agentforce. - Autonomous Scheduling in the New Agentforce Builder for Field Service
Autonomous Scheduling revolutionizes appointment management with two features: Customer-Initiated Scheduling and Customer Outreach. Customer-Initiated Scheduling empowers your customers with AI-driven, self-service appointment management capabilities. Customer Outreach frees up service teams by handling rebooking of appointments, sending appointment reminders to your customers to reduce no-shows, and asset maintenance coordination. - Autonomous Scheduling in the Legacy Agentforce Builder for Field Service
Autonomous Scheduling revolutionizes appointment management with two features: Customer-Initiated Scheduling and Customer Outreach. Customer-Initiated Scheduling empowers your customers with AI-driven, self-service appointment management capabilities. Customer Outreach frees up service teams by handling rebooking using Dispatcher-Prompted Outreach, and by handling asset maintenance coordination with Proactive Asset Service Scheduling.