---
schema_version: "1"
id: b92b43f04f52b843870129abed928c2bb93f936cc74c345a5745760de30ac98a
title: AI Solutions for Field Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_einstein_setup_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_einstein_setup_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 06ea98cd059cade1eac73ed5241c87863f4de3f0016d96c9cf3102a8788e7434
description: Equip your mobile workers and dispatchers with intuitive AI tools from Agentforce.
products:
  - Field Service
release: "264"
---
# AI Solutions for Field Service

Equip your mobile workers and dispatchers with intuitive AI tools from Agentforce.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Field Service is now Agentforce Field Service and Operations. In some cases, we still use Field Service to refer to this product area in Salesforce applications and documentation.

- **[Agentforce for Field Service Dispatchers](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_dispatchers_parent.htm&release=264.0.0&type=5)**  
    Supercharge the efficiency of your dispatchers by using Agentforce.
- **[Agentforce for Field Service Mobile Workers](https://help.salesforce.com/s/articleView?id=service.fs_einstein_setup_mobile_parent.htm&release=264.0.0&type=5)**  
    Supercharge your Field Service mobile workforce efficiency by using generative AI and Agentforce.
- **[Autonomous Scheduling in the New Agentforce Builder for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_parent_studio.htm&release=264.0.0&type=5)**  
    Autonomous Scheduling revolutionizes appointment management with two features: Customer-Initiated Scheduling and Customer Outreach. Customer-Initiated Scheduling empowers your customers with AI-driven, self-service appointment management capabilities. Customer Outreach frees up service teams by handling rebooking of appointments, sending appointment reminders to your customers to reduce no-shows, and asset maintenance coordination.
- **[Autonomous Scheduling in the Legacy Agentforce Builder for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_parent.htm&release=264.0.0&type=5)**  
    Autonomous Scheduling revolutionizes appointment management with two features: Customer-Initiated Scheduling and Customer Outreach. Customer-Initiated Scheduling empowers your customers with AI-driven, self-service appointment management capabilities. Customer Outreach frees up service teams by handling rebooking using Dispatcher-Prompted Outreach, and by handling asset maintenance coordination with Proactive Asset Service Scheduling.

#### See Also

- [About Einstein Generative AI](https://help.salesforce.com/s/articleView?id=ai.generative_ai_about.htm&type=5&language=en_US)