The default Agentforce agent can help mobile workers in Field Service find information quickly and efficiently with natural language.
Required Editions
| Available in: Lightning Experience |
|
Available in: Enterprise, Performance, and Unlimited Editions with the Einstein for Field Service add-on. Also available in Einstein 1 Field Service Edition. To purchase the Einstein for Field Service add-on, contact your Salesforce account executive. |
| Available on the Field Service mobile app for Android and iOS for users with the Field Service Mobile license. Also available for Experience Site users using the Field Service mobile app. |
| Setup for Einstein generative AI is available in Lightning Experience. |
| Setup for Agentforce is available in Lightning Experience. |
| The Field Service core features and managed package are available in Enterprise, Performance, Unlimited, and Developer Editions. |
| To access Field Service mobile work template, users need the Agentforce Employee Agent add-on license. |
Examples of Mobile Worker Utterances
Here’s a list of recommended utterances that give Field Service mobile workers the best results.
| Expected Result | Examples of Recommended Utterances |
|---|---|
| The details of my next appointment | What’s my next service appointment? |
| The details of my next work order | Show me my next work order |
| The details of my next work order line item | Find my next work order line item |
| Today’s appointments | Show me my service appointments scheduled for today |
| Today’s work orders | Show me my work orders scheduled for today |
| This week’s work orders | Show me my work orders for the upcoming week |
| The address of the next scheduled appointment | What’s the address of my next service appointment? |
| The details of the asset that’s relevant to the next appointment | What’s the asset for my next appointment? |