---
schema_version: "1"
id: 63f02f8b9f5e6667e9ff0e58cf22d828ff67ea3b1793af44b09c08d8387a32a6
title: Recommended Agentforce Utterances for Mobile Workers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_einstein_copilot_utterances.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_einstein_copilot_utterances.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b900c93cd104146a69f1aff109ff68b02544e5c1ce356e813aa6f9838e6ec0eb
description: The default Agentforce agent can help mobile workers in Field Service find information quickly and efficiently with natural language.
products:
  - Field Service
release: "264"
---
# Recommended Agentforce Utterances for Mobile Workers

The default Agentforce agent can help mobile workers in Field Service find information quickly and efficiently with natural language.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col>
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          <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

        </tr>
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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong>
              Editions with the Einstein for Field Service add-on. Also available in <strong>Einstein 1
                Field Service</strong> Edition.</p>
            <p style="margin-bottom:0;">To purchase the Einstein for Field Service add-on,
              contact your Salesforce account executive. </p>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">Available on the Field Service mobile app for Android and iOS for users with the
            Field Service Mobile license. Also available for Experience Site users using the Field
            Service mobile app.</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">Setup for Einstein generative AI is available in Lightning Experience.</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">Setup for Agentforce is available in Lightning Experience. </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features and managed package are available in
            <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong>
            Editions.
          </td>

        </tr>
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          <td class="slds-cell-wrap" style="vertical-align:top;">To access Field Service mobile work template, users need the Agentforce Employee
            Agent add-on license.</td>

        </tr>
      </tbody>
    </table>

## Examples of Mobile Worker Utterances

Here’s a list of recommended utterances that give Field Service mobile workers the best results.

 
| Expected Result | Examples of Recommended Utterances |
| --- | --- |
| The details of my next appointment | What’s my next service appointment? |
| The details of my next work order | Show me my next work order |
| The details of my next work order line item | Find my next work order line item |
| Today’s appointments | Show me my service appointments scheduled for today |
| Today’s work orders | Show me my work orders scheduled for today |
| This week’s work orders | Show me my work orders for the upcoming week |
| The address of the next scheduled appointment | What’s the address of my next service appointment? |
| The details of the asset that’s relevant to the next appointment | What’s the asset for my next appointment? |