Review the standard subagents and create your own as needed. Add standard or custom agent actions to your subagents according to your business needs.
Required Editions
| Available in: Lightning Experience |
|
Available in: Enterprise, Performance, and Unlimited Editions with the Einstein for Field Service add-on. Also available in Einstein 1 Field Service Edition. To purchase the Einstein for Field Service add-on, contact your Salesforce account executive. |
| Available on the Field Service mobile app for Android and iOS for users with the Field Service Mobile license. Also available for Experience Site users using the Field Service mobile app. |
| Setup for Einstein generative AI is available in Lightning Experience. |
| Setup for Agentforce is available in Lightning Experience. |
| The Field Service core features and managed package are available in Enterprise, Performance, Unlimited, and Developer Editions. |
| To access Field Service mobile work template, users need the Agentforce Employee Agent add-on license. |
Note Consider the limitations of an LLM when developing your custom action use
cases. Generative AI results can vary. For example, LLMs struggle with mathematical operations.
If you’re building a custom action that performs mathematical operations, consider using a
preexisting field, formula field, flow, or Apex to do the math and then return the results to the
prompt.
- Example: Create a Field Service Product Order with Agentforce
Placing a product order can be cumbersome. With Agentforce, you can create a flow that triggers an agent subagent to place the product order for you.