Most problems you’ll encounter when testing your agent are related to either configuration issues or to missing permissions.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition. |
Tip To understand how the Autonomous Scheduling features work and the order in
which the components are triggered, see:
In addition to the troubleshooting suggested here, be sure to consult the general agent troubleshooting guidance in Troubleshooting Agents.
- Troubleshooting Steps for Autonomous Scheduling in the Legacy Agentforce Builder
Use the Agent Builder’s event logs to locate the name of the action that failed, or to view the last action that was triggered. Then use the Flow Builder to debug the flow that this action triggers. - Common Issues in Autonomous Scheduling Troubleshooting in the Legacy Agentforce Builder
Review the common issues that your agent can encounter and ways to resolve them.