---
schema_version: "1"
id: bc57e22d688ec4bf0871962d576e1d38327fd3dd215924e6b5c0dd11900d9d62
title: Troubleshoot Autonomous Scheduling in the Legacy Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_einstein_agentforce_scheduling_troubleshoot.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_troubleshoot.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 746e107c7e276318968faa7249b808ab4aca3156eaf79fd26bb7d031690ee17f
description: Most problems you’ll encounter when testing your agent are related to either configuration issues or to missing permissions.
products:
  - Field Service
release: "264"
---
# Troubleshoot Autonomous Scheduling in the Legacy Agentforce Builder

Most problems you’ll encounter when testing your agent are related to either configuration issues or to missing permissions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_tip.png)

Tip To understand how the Autonomous Scheduling features work and the order in which the components are triggered, see:

- [Understanding Customer-Initiated Scheduling for Field Service in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_understand_autonomous.htm&release=264.0.0&type=5 "Let your customers schedule, reschedule, cancel, or inquire about appointments on their own at any time. Customers can directly interact with the AI agent, which shortens appointment management to a third of the time. Agentforce understands your customers’ preferences and handles the request accordingly, while considering your business needs. Customer-Initiated Scheduling helps you meet growing customer demand by reducing the burden on customer service teams so they can work on more complex tasks.")
- [Understanding Dispatcher-Prompted Outreach in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_understand_customer_outreach.htm&release=264.0.0&type=5 "Free up dispatchers to work on more complex tasks by streamlining the process of rebooking appointments. Dispatchers can now rebook appointments from the Classic Dispatch Console or by conversing with the AI agent in natural language. Agentforce then contacts the customer to coordinate the appointment at a time that suits them.")
- [Understanding Proactive Asset Service Scheduling in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_understand_asset_maint_outreach.htm&release=264.0.0&type=5 "Free up your operations managers to deal with other tasks by streamlining the process of scheduling maintenance appointments. Agentforce autonomously contacts the customer so that they can coordinate the appointment and makes sure assets are scheduled for maintenance on time.")

In addition to the troubleshooting suggested here, be sure to consult the general agent troubleshooting guidance in [Troubleshooting Agents](https://help.salesforce.com/s/articleView?id=ai.copilot_troubleshoot.htm&language=en_US&type=5).

- **[Troubleshooting Steps for Autonomous Scheduling in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_troubleshoot_tools.htm&release=264.0.0&type=5)**  
    Use the Agent Builder’s event logs to locate the name of the action that failed, or to view the last action that was triggered. Then use the Flow Builder to debug the flow that this action triggers.
- **[Common Issues in Autonomous Scheduling Troubleshooting in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_troubleshoot_issues.htm&release=264.0.0&type=5)**  
    Review the common issues that your agent can encounter and ways to resolve them.