Ethical Instructions for Autonomous Scheduling for Field Service in the Legacy Agentforce Builder

Agentforce agents are built to handle scheduling tasks with integrity, by incorporating transparency and ethical use throughout. We’ve built guardrails into Autonomous Scheduling to be consistent with these principles.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.

Important Changing the guardrails in the subagent’s instructions isn’t recommended. However, if you choose to change the instructions, we advise you to thoroughly test your subagent to make sure that it meets your requirements.

Minor safety: Conversations that include any mention of minors are escalated to a representative.
Protected attributes, including race, age, and gender: Conversations that include any mention of preferences for a specific race, gender, age, or any other discriminating characteristics are escalated to a representative.