---
schema_version: "1"
id: dfa5cf40aefee9e3d3c53f893aa22ccdb529031f2de25613705ed5be4de1fcf5
title: Ethical Instructions for Autonomous Scheduling for Field Service in the Legacy Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_einstein_agentforce_scheduling_ethics.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_ethics.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1ec83329d66640f9101a973cf330a06550c001b189976535a81ee0ffc5904a8a
description: Agentforce agents are built to handle scheduling tasks with integrity, by incorporating transparency and ethical use throughout. We’ve built guardrails into Autonomous Scheduling to be consistent with these principles.
products:
  - Field Service
release: "264"
---
# Ethical Instructions for Autonomous Scheduling for Field Service in the Legacy Agentforce Builder

Agentforce agents are built to handle scheduling tasks with integrity, by incorporating transparency and ethical use throughout. We’ve built guardrails into Autonomous Scheduling to be consistent with these principles.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_important.png)

Important Changing the guardrails in the subagent’s instructions isn’t recommended. However, if you choose to change the instructions, we advise you to thoroughly test your subagent to make sure that it meets your requirements.

Minor safety

Conversations that include any mention of minors are escalated to a representative.

Protected attributes, including race, age, and gender

Conversations that include any mention of preferences for a specific race, gender, age, or any other discriminating characteristics are escalated to a representative.