Supercharge the efficiency of your dispatchers by using Agentforce.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions, with an Agentforce for Field Service license. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition. |
- Set Up the Field Service Dispatching Agent
Follow the steps to set up the Field Service Dispatching agent. - Customize Summary Categories for Agentforce in Field Service
When a dispatcher asks Agentforce for a summary, by default, the summary looks at today’s schedule. You can add, remove, or modify the summary’s categories to suit your needs. For example, show all the unscheduled appointments for the upcoming two weeks or show all the incomplete appointments from the past week. - Considerations for Using the Dispatcher Agent in Field Service
Keep these considerations in mind when using the dispatcher agent to fill schedule gaps, get a daily summary of scheduling issues, or filter your appointment list. - Using Agentforce as a Dispatcher
Use Agentforce to boost your productivity, helping you to get more done in less time.