---
schema_version: "1"
id: 3a6e898942f8f071a9bc0abc8a7fcae9298fd42b1d8ca955179edd04aee6cb1f
title: Agentforce for Field Service Dispatchers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_einstein_agentforce_dispatchers_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_dispatchers_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 892bd4acc0de350a76efe3172bce93d82001c408c02391a78def055a36277956
description: Supercharge the efficiency of your dispatchers by using Agentforce.
products:
  - Field Service
release: "264"
---
# Agentforce for Field Service Dispatchers

Supercharge the efficiency of your dispatchers by using Agentforce.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions, with an <strong>Agentforce for Field Service</strong> license. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

- **[Set Up the Field Service Dispatching Agent](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_dispatcher_setup.htm&release=264.0.0&type=5)**  
    Follow the steps to set up the Field Service Dispatching agent.
- **[Customize Summary Categories for Agentforce in Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_copilot_customize_reports.htm&release=264.0.0&type=5)**  
    When a dispatcher asks Agentforce for a summary, by default, the summary looks at today’s schedule. You can add, remove, or modify the summary’s categories to suit your needs. For example, show all the unscheduled appointments for the upcoming two weeks or show all the incomplete appointments from the past week.
- **[Considerations for Using the Dispatcher Agent in Field Service](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_dispatcher_considerations.htm&release=264.0.0&type=5)**  
    Keep these considerations in mind when using the dispatcher agent to fill schedule gaps, get a daily summary of scheduling issues, or filter your appointment list.
- **[Using Agentforce as a Dispatcher](https://help.salesforce.com/s/articleView?id=service.pfs_copilot_dispatcher.htm&release=264.0.0&type=5)**  
    Use Agentforce to boost your productivity, helping you to get more done in less time.