Use Agentforce Scheduling Supervisor View in the New Agentforce Builder for Field Service

To make sure Field Service scheduling operations run smoothly, monitor live conversations between AI agents and customers.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.

Note Agentforce Scheduling Supervisor View is available only when the Field Service Managed Package is installed.

• Get Started with Agentforce Scheduling Supervisor View in the New Agentforce Builder for Field Service
  Learn about Agentforce Scheduling Supervisor View.
• Work with Agentforce Scheduling Supervisor View for Field Service in the New Agentforce Builder
  View real-time scheduling conversations to track scheduling requests and escalations.