Learn what Autonomous Scheduling can do for you.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and
Developer Editions with Field Service and Foundations. Also available with
Einstein 1 Field Service Edition or Agentforce 1 Field Service
Edition.
|
| Use Case |
Description |
Learn More |
| Supply 24/7 coverage |
- Leverage round-the-clock availability via messaging channels, such as SMS, WhatsApp,
and Facebook Messenger.
- Let your customers book, reschedule, cancel, and get information about an appointment,
without requiring human intervention.
- Automate routine scheduling tasks to free up service reps for more complex issues.
- Reduce costs and processing times for booking requests by lowering the load on service
reps.
- Provide a self-service option to improve the overall customer experience.
|
Customer-Initiated Scheduling |
| Enable partner access |
Let partners, such as contractors, leverage Autonomous Scheduling even if they’re
using a separate org. |
Customer-Initiated Scheduling with Enhanced Chat |
| Gain prospect customers |
Allow prospects to book appointments without needing an existing account, transforming
Agentforce into a powerful lead generation tool. |
Customer-Initiated Scheduling with Setup for
Prospect Customers |
| Let Agentforce rebook appointments |
Get Agentforce to notify customers about appointments that need to be rebooked and
help them find the next suitable time. |
Customer Outreach |
| Send interactive reminders for upcoming appointments |
Get Agentforce to send interactive reminders to customers about their upcoming
appointments, reducing no-shows to save mobile workers time. You can also set up the agent
to ask customers for confirmation to promote resource utilization, and handle cancellations
to increase customer retention. |
Customer Outreach with Interactive Appointment Reminders |
| Automate maintenance plans |
Get Agentforce to automatically notify customers that their asset is due for
maintenance and help them find a suitable time. |
Customer Outreachwith Asset Maintenance Scheduling |
| Schedule appointments from the mobile app |
Enable mobile workers to manage appointments using Agentforce on the Field Service
mobile app. For example, they can schedule an appointment for a customer, or make
last-minute schedule changes. |
Set Up a Scheduling Agent for Field Service Mobile Workers |
