---
schema_version: "1"
id: d2b66b3e9642c3eb451a3785396c3d1fea017c8215cdf3b0983621671e357485
title: Autonomous Scheduling Use Cases in the New Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_agentforce_autonomous_scheduling_use_cases_studio.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_use_cases_studio.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 778575a6e313323ca37e6c87ff7bc441036ece841e57e04a087ad93da3f39c91
description: Learn what Autonomous Scheduling can do for you.
products:
  - Field Service
release: "264"
---
# Autonomous Scheduling Use Cases in the New Agentforce Builder

Learn what Autonomous Scheduling can do for you.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:28.985507246376812%">
          <col style="width:37.68115942028986%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d65628e84">Use Case</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d65628e87">Description</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d65628e90">Learn More</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Use Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e84 ">Supply 24/7 coverage</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e87 ">
              <ul>
                <li>Leverage round-the-clock availability via messaging channels, such as SMS, WhatsApp,
                  and Facebook Messenger. </li>

                <li>Let your customers book, reschedule, cancel, and get information about an appointment,
                  without requiring human intervention. </li>

                <li>Automate routine scheduling tasks to free up service reps for more complex issues. </li>

                <li>Reduce costs and processing times for booking requests by lowering the load on service
                  reps. </li>

                <li>Provide a self-service option to improve the overall customer experience. </li>

              </ul>
            </td>

            <td data-label="Learn More" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e90 "><a href="https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_initiated_setup_studio.htm&amp;release=264.0.0&amp;type=5" title="Customer-Initiated Scheduling is implemented using the Field Service Scheduling agent. You can use any supported messaging channel or Enhanced Chat. Common use cases include allowing customers to interact with the agent directly in the various channels, or allowing contractors and internal employees, who don’t have direct access to the org, to interact with the agent via the Partner Community.">Customer-Initiated Scheduling</a></td>

          </tr>
          <tr class="">
            <td data-label="Use Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e84 ">Enable partner access</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e87 ">Let partners, such as contractors, leverage Autonomous Scheduling even if they’re
              using a separate org.</td>

            <td data-label="Learn More" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e90 "><a href="https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_initiated_setup_studio.htm&amp;release=264.0.0&amp;type=5" title="Customer-Initiated Scheduling is implemented using the Field Service Scheduling agent. You can use any supported messaging channel or Enhanced Chat. Common use cases include allowing customers to interact with the agent directly in the various channels, or allowing contractors and internal employees, who don’t have direct access to the org, to interact with the agent via the Partner Community.">Customer-Initiated Scheduling</a> with <a href="https://help.salesforce.com/s/articleView?id=service.miaw_intro_landing.htm&amp;type=5&amp;language=en_US" target="_blank">Enhanced Chat</a></td>

          </tr>
          <tr class="">
            <td data-label="Use Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e84 ">Gain prospect customers</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e87 ">Allow prospects to book appointments without needing an existing account, transforming
              Agentforce into a powerful lead generation tool.</td>

            <td data-label="Learn More" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e90 "><a href="https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_initiated_setup_studio.htm&amp;release=264.0.0&amp;type=5" title="Customer-Initiated Scheduling is implemented using the Field Service Scheduling agent. You can use any supported messaging channel or Enhanced Chat. Common use cases include allowing customers to interact with the agent directly in the various channels, or allowing contractors and internal employees, who don’t have direct access to the org, to interact with the agent via the Partner Community.">Customer-Initiated Scheduling</a> with <a href="https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_guest_studio.htm&amp;release=264.0.0&amp;type=5" title="By default, only authenticated customers can use Customer-Initiated Scheduling. You can configure guest user access so that prospect customers can schedule appointments without a contact record.">Setup for
                Prospect Customers</a></td>

          </tr>
          <tr class="">
            <td data-label="Use Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e84 ">Let Agentforce rebook appointments </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e87 ">Get Agentforce to notify customers about appointments that need to be rebooked and
              help them find the next suitable time.</td>

            <td data-label="Learn More" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e90 "><a href="https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_customer_outreach_setup.htm&amp;release=264.0.0&amp;type=5" title="Create agents, messaging components, and flows. Then, route your conversations to the appropriate agent.">Customer Outreach</a></td>

          </tr>
          <tr class="">
            <td data-label="Use Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e84 ">Send interactive reminders for upcoming appointments</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e87 ">Get Agentforce to send interactive reminders to customers about their upcoming
              appointments, reducing no-shows to save mobile workers time. You can also set up the agent
              to ask customers for confirmation to promote resource utilization, and handle cancellations
              to increase customer retention.</td>

            <td data-label="Learn More" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e90 "><a href="https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_customer_outreach_setup.htm&amp;release=264.0.0&amp;type=5" title="Create agents, messaging components, and flows. Then, route your conversations to the appropriate agent.">Customer Outreach</a> with <a href="https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_outreach_setup_reminder_flow_studio.htm&amp;release=264.0.0&amp;type=5" title="Create an appointment reminder flow that triggers the notification flow you created.">Interactive Appointment Reminders</a></td>

          </tr>
          <tr class="">
            <td data-label="Use Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e84 ">Automate maintenance plans</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e87 ">Get Agentforce to automatically notify customers that their asset is due for
              maintenance and help them find a suitable time.</td>

            <td data-label="Learn More" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e90 "><a href="https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_customer_outreach_setup.htm&amp;release=264.0.0&amp;type=5" title="Create agents, messaging components, and flows. Then, route your conversations to the appropriate agent.">Customer Outreach</a>with <a href="https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_customer_outreach_setup_asset_flow.htm&amp;release=264.0.0&amp;type=5" title="Create an asset maintenance flow that triggers the notification flow you created.">Asset Maintenance Scheduling</a></td>

          </tr>
          <tr class="">
            <td data-label="Use Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e84 ">Schedule appointments from the mobile app</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e87 ">Enable mobile workers to manage appointments using Agentforce on the Field Service
              mobile app. For example, they can schedule an appointment for a customer, or make
              last-minute schedule changes.</td>

            <td data-label="Learn More" class="slds-cell-wrap" style="vertical-align:top;" headers="d65628e90 "><a href="https://help.salesforce.com/s/articleView?id=service.mfs_agentforce_scheduling_employee.htm&amp;release=264.0.0&amp;type=5" title="Let your workers schedule, reschedule, or inquire about appointments directly from Agentforce in the mobile app.">Set Up a Scheduling Agent for Field Service Mobile Workers</a></td>

          </tr>
        </tbody>
      </table>