Most problems you’ll encounter when testing your agent are related to either configuration issues or to missing permissions.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition. |
Tip To understand how the Autonomous Scheduling features work and the order in
which the components are triggered, see:
- Understanding Customer-Initiated Scheduling for Field Service in the New Agentforce Builder
- Understanding Dispatcher-Prompted Outreach in the New Agentforce Builder
- Understanding Interactive Appointment Reminders in the New Agentforce Builder
- Understanding Proactive Asset Service Scheduling in the New Agentforce Builder
In addition to the troubleshooting suggested here, be sure to consult the general agent troubleshooting guidance in Troubleshooting Agents.
- Troubleshooting Issues for Autonomous Scheduling in the New Agentforce Builder
Review the common issues that your agent can encounter and ways to resolve them.