---
schema_version: "1"
id: 1b7e2bca7d8ba6849051077909c4cff6c46bf8989303c96ad527df08d7ed9085
title: Troubleshoot Autonomous Scheduling in the New Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_agentforce_autonomous_scheduling_troubleshoot_studio.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_troubleshoot_studio.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d9f2b4b79db334ffefc58d8d75844ea4d0d7f5fcece86ae232d5bd5c5c45572e
description: Most problems you’ll encounter when testing your agent are related to either configuration issues or to missing permissions.
products:
  - Field Service
release: "264"
---
# Troubleshoot Autonomous Scheduling in the New Agentforce Builder

Most problems you’ll encounter when testing your agent are related to either configuration issues or to missing permissions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_tip.png)

Tip To understand how the Autonomous Scheduling features work and the order in which the components are triggered, see:

- [Understanding Customer-Initiated Scheduling for Field Service in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_understand_autonomous_studio.htm&release=264.0.0&type=5 "Let your customers schedule, reschedule, cancel, or inquire about appointments on their own at any time. Customers can directly interact with the AI agent, which shortens appointment management to a third of the time. Agentforce understands your customers’ preferences and handles the request accordingly, while considering your business needs. Customer-Initiated Scheduling helps you meet growing customer demand by reducing the burden on customer service teams so they can work on more complex tasks.")
- [Understanding Dispatcher-Prompted Outreach in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_understand_customer_outreach_studio.htm&release=264.0.0&type=5 "Free up dispatchers to work on more complex tasks by streamlining the process of rebooking appointments. Dispatchers can rebook appointments from the Gantt in the Classic Dispatch Console or the Scheduling Console, or by conversing with the AI agent in natural language. Agentforce then contacts the customer to coordinate the appointment at a time that suits them.")
- [Understanding Interactive Appointment Reminders in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_understand_appointment_reminders_outreach_studio.htm&release=264.0.0&type=5 "Let Agentforce send reminders to your customers about their upcoming appointments to reduce no-shows and save mobile workers time. Customers can then continue the conversation with Agentforce if they need to reschedule or cancel their appointment.")
- [Understanding Proactive Asset Service Scheduling in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_understand_asset_maint_outreach_studio.htm&release=264.0.0&type=5 "Free up your operations managers to deal with other tasks by streamlining the process of scheduling maintenance appointments. Agentforce autonomously contacts the customer so that they can coordinate the appointment and makes sure assets are scheduled for maintenance on time.")

In addition to the troubleshooting suggested here, be sure to consult the general agent troubleshooting guidance in [Troubleshooting Agents](https://help.salesforce.com/s/articleView?id=ai.copilot_troubleshoot.htm&language=en_US&type=5).

- **[Troubleshooting Issues for Autonomous Scheduling in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_troubleshoot_issues_studio.htm&release=264.0.0&type=5)**  
    Review the common issues that your agent can encounter and ways to resolve them.