Now that you’ve completed the prerequisites and assigned permissions, you can start setting up the assets for your agent.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition. |
- Create the Flows for Handling Service Resource Absences in the Legacy Agentforce Builder
Create two flows, one for creating the resource absence, and the other for rescheduling the service appointments. - Create the Agent Actions for Handling Service Resource Absences in the Legacy Agentforce Builder
Create the agent actions and assign the referenced flows to them. - Create the Subagent for Handling Service Resource Absences in the Legacy Agentforce Builder
Enter the required details for the subagent and the relevant agent actions. - Set Up the Agent for Handling Service Resource Absences in the Legacy Agentforce Builder
Now that you’ve created your flows, agent actions, and subagent, you’re ready to set up your agent.