Set Up the Agent for Handling Service Resource Absences in the Legacy Agentforce Builder

Now that you’ve created your flows, agent actions, and subagent, you’re ready to set up your agent.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.

Note Starting the week of July 13, 2026, you can no longer create agents in the legacy Agentforce Builder. To complete this implementation, use an existing legacy agent and modify it.

In Setup, find and select Agentforce Agents.
Open your employee agent.
In Agentforce Builder, add the new subagent to the agent.
When you’re ready, activate your agent.

Considerations:

Service resources can only use this process for reporting absences for the current day.
If a service resource reports an absence in the middle of the day, the agent logs the absence for the remaining hours of that day.