---
schema_version: "1"
id: b548ede03dbbad63f2aacea0a36be690346cff2bcea3989f58274376bf0f8554
title: Set Up the Agent for Handling Service Resource Absences in the Legacy Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_agentforce_autonomous_scheduling_resource_absence_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_resource_absence_agent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e3a7246e08a87c66962c1616c405dcb2d2f566ca4e97d0d8d23cf0afb2956da5
description: Now that you’ve created your flows, agent actions, and subagent, you’re ready to set up your agent.
products:
  - Field Service
release: "264"
---
# Set Up the Agent for Handling Service Resource Absences in the Legacy Agentforce Builder

Now that you’ve created your flows, agent actions, and subagent, you’re ready to set up your agent.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Starting the week of July 13, 2026, you can no longer create agents in the legacy Agentforce Builder. To complete this implementation, use an existing legacy agent and modify it.

1. In Setup, find and select **Agentforce Agents**.
2. Open your employee agent.
3. In Agentforce Builder, [add the new subagent to the agent](https://help.salesforce.com/s/articleView?id=ai.copilot_topics_add.htm&type=5&language=en_US).
4. When you’re ready, [activate your agent](https://help.salesforce.com/s/articleView?id=ai.copilot_setup_activate_deactivate.htm&language=en_US&type=5).

Considerations:

- Service resources can only use this process for reporting absences for the current day.
- If a service resource reports an absence in the middle of the day, the agent logs the absence for the remaining hours of that day.