Monitor email conversations for agents connected to email.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition. |
The Agentforce Scheduling Supervisor View isn’t supported for this solution. To monitor conversations, you can find the email threads in the case’s Related tab.
You can also define a custom list view that includes these cases.
