---
schema_version: "1"
id: 99f6f8910ef78fbc84d74784dcc40920583d8a6dc51e55ca4329c04d7d05ba11
title: Monitor Email Conversations in the Legacy Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_agentforce_autonomous_scheduling_email_monitor.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_email_monitor.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b83e7ca10412e8d96e32a96ed352d44b4c443b866e40fd922d98f326c11ea141
description: Monitor email conversations for agents connected to email.
products:
  - Field Service
release: "264"
---
# Monitor Email Conversations in the Legacy Agentforce Builder

Monitor email conversations for agents connected to email.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Field Service and Foundations. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

The Agentforce Scheduling Supervisor View isn’t supported for this solution. To monitor conversations, you can find the email threads in the case’s Related tab.

![Email threads in case Related tab](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_agentforce_email_case_emails.png)

You can also define a custom list view that includes these cases.

![Custom list view for email cases](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_agentforce_email_case_list_view.png)