By default, email isn’t supported for Autonomous Scheduling agent conversations. This example explains how you can set up your agent to connect to email.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition. |
Note Starting the week of July 13, 2026, you can no longer create agents in the legacy Agentforce
Builder. To complete this implementation, use an existing legacy agent and modify it.
Before you begin, follow the steps for setting up Email-to-Case. It doesn’t require additional licenses and is available by default in Field Service.
When you’ve completed the setup, review Get Started with Autonomous Scheduling.
- Set Up Customer-Initiated Scheduling with Email in the Legacy Agentforce Builder
Set up a Customer-Initiated Scheduling agent that connects to email. - Set Up Customer Outreach with Email in the Legacy Agentforce Builder
Set up a Customer Outreach agent that connects to email. - Monitor Email Conversations in the Legacy Agentforce Builder
Monitor email conversations for agents connected to email.