Build Your Autonomous Scheduling Experience in the Legacy Agentforce Builder

In addition to the standard solutions that Autonomous Scheduling includes, you can also build your own experience. This section contains examples of how autonomous scheduling can be used to meet your business needs, but the options are endless.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.

Example: Connect the Scheduling Agent to Email in the Legacy Agentforce Builder
By default, email isn’t supported for Autonomous Scheduling agent conversations. This example explains how you can set up your agent to connect to email.
Example: Handle Service Resource Absences in the Legacy Agentforce Builder
Let mobile workers communicate with Agentforce in Slack or from the Field Service mobile app to update that they’ll be absent. Agentforce then adds a resource absence to the Gantt, and assigns their appointments to other mobile workers. For appointments that can’t be reassigned, Agentforce reaches out to the customers to rebook the appointments.