Mark a swarm as complete from Lightning Experience. Finishing a swarm sets the end date
and time and changes the status and all associated swarm members to Closed. It also frees up
space on support reps’ Omni-Channel presence configurations so that they can accept more work.
And it shows who’s involved in a swarm in reports.
Required Editions
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From the Salesforce record page where the swarm began, select Finish
Swarming. You can archive any channel created for this swarm. But channels must be
manually removed from the archive in Slack if you want to reopen the swarm after archiving the
channel. You can still view an archived channel, but users can no longer post to it.
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Select Close the swarm, and then click
Next.
You can still add members to a closed swarm. Doing so reopens the swarm, adds a new swarm
request, and sets the swarm record status to In Progress.
